Frequently Asked Questions
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Answers to the most common questions about Hotel Dom Gonçalo & Spa
Here you will find useful information about reservations, services, opening hours, hotel policies, parking, spa, events and much more. If you still have any questions, our team will be delighted to assist you through the available contact options.
Where is Hotel Dom Gonçalo & SPA located?
Hotel Dom Gonçalo & SPA is located at Rua Jacinta Marto, No. 100, 2495-450 Fátima, in the Municipality of Ourém, District of Santarém, just 750 metres from the Sanctuary of Fátima. Its quiet and central location allows easy access to the main religious and cultural points of interest in the region.
How many stars does Hotel Dom Gonçalo & SPA have?
Hotel Dom Gonçalo & SPA is a 4-star hotel that combines modern comfort, family tradition and Portuguese hospitality.
What are the hotel’s contact details?
Telephone: (+351) 249 539 330
WhatsApp: (+351) 916 001 420
Email: mail@hoteldg.com
Official website: www.hoteldg.com
What are the check-in and check-out times?
Check-in is available from 15:00 and check-out until 11:00. Should you require early arrival or late departure, please contact reception — the team will do their best to accommodate your request.
Does the hotel offer parking?
Yes. The hotel offers free outdoor parking and a private covered garage at an additional cost of €10 per day. There is also an electric vehicle charging point (paid service).
Does Hotel Dom Gonçalo & SPA have a swimming pool?
Yes. The hotel features the largest heated indoor swimming pool in the Fátima region, integrated into the spa wet area of the Dom Spa Wellness Club. Access is subject to service conditions and house rules.
Is the SPA open to all guests?
Yes. The Dom Spa Wellness Club is one of the most complete SPAs in Fátima, featuring a heated pool, jacuzzi, Turkish bath, sauna, sensory showers and massage rooms. Access is subject to minimum age requirements and usage conditions. Advance booking for massages and treatments is recommended.
Are the hotel restaurant and bar open to the public?
“Restaurant ‘O Convite’, with cuisine inspired by traditional Portuguese recipes and local ingredients from the Serra d’Aire and the sea of Nazaré, welcomes both guests and visitors. The hotel bar offers drinks and light meals in a cosy atmosphere.
Opening hours: 12:00 – 15:00 (lunch) | 19:30 – 22:00 (dinner) | Bar: 10:00 – 24:00”R
eservation recommended.
Does the hotel offer breakfast?
Yes. The buffet breakfast is widely praised for its variety and quality of products. Vegetarian, vegan and gluten-free options are also available upon request.
Does the hotel have rooms adapted for guests with reduced mobility?
Yes. Hotel Dom Gonçalo & SPA offers adapted rooms with accessible bathrooms and comfortable décor, ensuring mobility and safety for all guests.
Are children welcome at Hotel Dom Gonçalo & SPA?
Yes. The hotel is ideal for families, with a kids room, children’s playground, high chairs and appropriate tableware in the restaurant, free cots (subject to availability) and free extra beds for children up to 9 years old in Design rooms.
Does the hotel accept pets?
No. Hotel Dom Gonçalo & SPA does not accept pets.
Does the hotel have a gym?
Yes. The hotel has an outdoor fitness area (Urban Fitness Park) and an indoor gym, ideal for guests wishing to maintain their workout routine during their stay.
What are the advantages of booking directly on the official website?
By booking at www.hoteldg.com, you are guaranteed:
Best price available online
Preferred choice of room type
Bonus for returning guests
Special rates for participants in family and corporate events
What types of rooms are available?
The hotel has 71 rooms, divided into two design concepts:
Classic – vintage décor, comfort and traditional charm;
Design – contemporary style, more space and modern amenities.
Options include suites, double rooms, twin rooms and adapted rooms.
What services are included in the stay?
Free Wi-Fi throughout the hotel
Air conditioning/heating
TV, minibar, safe and Nespresso coffee machine
Room service (12 hours/day)
Laundry service and daily housekeeping
24-hour reception
Transfers, guided tours and transport service to the Sanctuary (upon reservation)
Is it possible to organise events or meetings at the hotel?
Yes. Hotel Dom Gonçalo & SPA offers meeting and event rooms equipped for corporate meetings, weddings, banquets and private celebrations.
The events team is available via email events@hoteldg.com to help plan every detail.
Does the hotel offer transfers?
Yes. The hotel provides airport and Sanctuary of Fátima transfers, subject to reservation and additional cost.
What tourist attractions are near the hotel?
Hotel Dom Gonçalo & SPA is located close to several iconic sites:
Sanctuary of Fátima – 9-minute walk
Valinhos and Places of Memory
Batalha Monastery
Alcobaça Monastery
Convent of Christ (Tomar)
Nazaré Beach and the Serra d’Aire caves (Mira d’Aire, Moeda and Santo António)
What is the nearest airport to Hotel Dom Gonçalo & SPA?
The hotel is located approximately 80 minutes by car from Lisbon Airport (120 km) and 120 minutes from Porto Airport. It is also possible to arrive by coach — the Fátima bus station is just 2 minutes on foot.
